Refund Policy

Last updated: July 12, 2026

The short version

If you're not happy with a Peek Scout purchase, email us and we refund it. No forms, no arguing.

Featured placement (boosts)

Refundable in full on request within 7 days of purchase — no reason needed. After 7 days, we'll refund the unused days.

Ad balance

Your unspent ad balance is refundable at any time, in full, on request.

Unauthorized charges

If you see a Peek Scout charge you didn't make or didn't approve, contact us and we'll refund it immediately — no time limit. Charges appear on card statements with "PEEKSCOUT" in the descriptor so you can recognize them.

Services booked with providers

Payments for the services themselves (a facial, a haircut, a cleaning…) go directly to the provider, not to Peek Scout, so refunds for those are between you and the provider. If a provider on Peek Scout misled you, tell us — it affects whether they stay listed.

How to request

Email support@peekscout.com from the account or with the receipt of the purchase. Refunds are issued to the original payment method, usually within 5–10 business days depending on your bank. See also our Terms of Service.